FAQ

When do you post?

I currently ship 3 days per week from Braidwood, on the Southern Tablelands of NSW Australia. I will always make every attempt to post items as soon as possible.

Do you ship overseas?

Overseas shipping is available, but due to the size and fragility of the artwork, prices and times will vary from place to place. Please contact me to discuss before placing your order.

Do the prints come framed?

No, paintings and prints come packaged safely for you to frame. Store bought frames from shops like Kmart and Spotlight have been popular with previous customers. I recommend also using your local professional framer too especially for larger originals or prints.

How much is postage?

Domestic shipping is free unless otherwise stated. Some items shipping price is determined by my suppliers for example larger prints which I don't do inhouse. Express post is offered at an additional cost but please be aware I am shipping from rural Australia which can take longer.

Can I collect my order from Braidwood?

Yes, please contact me before purchase to check my availability.

Why do some items need extra time?

Some items will be printed offsite therefore I rely on other suppliers timelines.

Why is my print or original a slightly different colour to what I saw on the computer?

Please note that the colours of the final print or original may differ slightly from the colours you are seeing on your monitor. Each monitor displays colour slightly differently and we can't guarantee that what you are seeing is a true representation of the final product. If you are not happy with your final product, please get in touch and we can discuss your issue.

What if my products arrived damaged?

All artwork is packed with loads of care and love and are delivered to the local post office in excellent condition. Unfortunately from this point we have no control over what happens to your artwork. While we have all faith in Australia Post, there are times when packages can arrive a little worse for wear. While we do apologise that you have taken the time to order my artwork, and it has not arrived in the state we sent it in, no refunds or replacements will be offered in the unlikely event this does occur.

What if I change my mind?

Each item is thoughtfully printed, packaged and dispatched from a small town in Braidwood NSW or via our suppliers – just for you. Please be mindful when choosing/adopting your artworks as due to the fragile nature of the works we do not accept returns if you ‘change your mind’.

If for some reason you have been sent the wrong print please email me with photo evidence and we will happily sort this out for you.

Do you have sales?

We do, a couple of times per year! To be notified, join our email subscription and keep up with us on social media.

Wheelbarrow Road Art Copyright

All artwork is subject to copyright, and remains the intellectual and creative property of Wheelbarrow Road Art. It may not be distributed, printed or copied (for personal or corporate use) without permission.